Thorough Follow-Through and Commitment

Benefit: You never have to wonder whether your expectations will be met. You’ll have the comfort of knowing that they always will be.

Have you ever dealt with a situation when you have a problem and the solution to that problem is beyond your control?  This may be a small concern or perhaps a more serious matter.  And it isn’t necessarily a question of who’s right and who’s wrong.  So you place a call to the vendor or supplier and the Customer Service Representative you speak with responds affirmatively and understands your issue.  You have been assured that the issue will be resolved.  The wheels are in motion and you’ve trusted that it is being handled appropriately.  Now what?

At Paradigm Benefits Group, your problem, no matter how big or how small, is our problem.  We deal with multiple carriers, many of them huge corporations.  And let’s face it – in this fast-paced, high-tech world we live in, balls get dropped, things fall through the cracks and not every Customer Service Representative takes personal responsibility for or “owns” your problem.

We don’t simply trust the system.  We take on your problem or your issue and we own it.  We work behind the scenes with the carrier or vendor to make sure the resolution is on track and timely.  We follow up and we follow through – you will have positive confirmation that your issue is resolved as you expected it should be.

Here is what an Account Executive from a major health insurance carrier had to say about Judy’s follow-through:

“Judy’s all about her word…when Judy gets an answer, she has made sure it’s the right answer.  Nobody is going to give Judy the wrong answer…It’s your security blanket.  You know that you’re not going to be blindsided by an issue.  You develop a level of trust with Judy.  Whatever Judy says, Judy means.  You know she’s never going to go back on her word.  You get the sense that she would risk anything to stick to her word.”

Lisa Jackson, Municipal Account Executive, Blue Cross Blue Shield of MA